Empire Sushi Accelerates Post-IPO Expansion with ONE Pacific’s NetSuite Expertise
Starting from a small grab-and-go operation, Empire Sushi has now become one of Malaysia’s most recognizable sushi brands. After their successful IPO, Empire's growth has been nothing short of electric - opening over 178 locations throughout Malaysia to date. As is common, the speed at which they have expanded has introduced significant operational complexities. They were already utilizing Oracle NetSuite but were unable to get the level of service - or the necessary system optimizations - that would allow them to grow and expand to this degree.
As a result, the need to improve the performance, availability, and scalability of their ERP environment became essential in order to ensure they could continue to operate efficiently as they added new locations. In response to this, Empire Sushi picked us as their NetSuite partner to upgrade their NetSuite environment to the Premier Tier. This tripled their transaction processing capacity—no more system lag when all 178 outlets hit peak lunch-hour volume simultaneously. allowing them to add more and more locations to their outlet without negatively impacting performance.
"OnePacific really went the extra mile for us," says Wong Kong Weng, Manager at Empire Sushi. "They were patient when we needed it and never hesitated to dig in when issues came up. Their expertise is what got our NetSuite system to where it needed to be for all our new locations."
In addition to upgrading to the Premier Tier, ONE Pacific skillfully helped to optimize and automate some of their key business processes using NetSuite modules like Advanced Inventory, Advanced Order Management, and Light Manufacturing. These provided Empire Sushi with real time visibility into their ops, helped them implement standardized workflows, and gain tighter control over their expanding network.
Today, Empire continues to grow. Their Premier Tier ERP solution (and partnership with ONE Pacific) provide them with the scalability and operational efficiency they need to achieve further growth and maintain the governance standards expected of a publicly traded organization.
Key NetSuite Advantages
- Provides centralized inventory visibility across all 178 locations
- Automates and streamlines high volume order management processes
- Streamlines light manufacturing for consistent production
- Provides scalable ERP platform to support future national expansion.
