Question 1

How does NetSuite support investor reporting and board updates?

Accepted Answer

NetSuite centralizes your financials and key SaaS metrics—ARR, MRR, churn, burn, runway—so you can generate reliable, investor-grade reports in minutes, not days.

Question 2

Is NetSuite overkill for a SaaS company with fewer than 20 employees?

Accepted Answer

Not at all. Many of our clients start with NetSuite’s Starter Edition, which offers a lean, modular setup perfect for early-stage teams preparing to scale.

Question 3

What if our team is already using tools like Stripe, HubSpot, or Jira?

Accepted Answer

NetSuite integrates with most SaaS tools. We can connect your existing stack or help you streamline systems to reduce manual work and data silos.

Question 4

Can NetSuite handle multi-subsidiary, multi-currency SaaS operations?

Accepted Answer

Yes. NetSuite OneWorld is designed for software businesses with global teams, multiple entities, and international revenue streams—all with real-time consolidation.

Question 5

What is the typical timeline for a third-party NetSuite integration project?

Accepted Answer

The timeline of a third-party integration will vary based on the complexity and the requirements of the third part since that third-part will generally be involved in the implantation process.  For example if you are integrating with a bank for payments and reconciliation, the bank will be involved in the testing. To reduce the time required, OnePac recommends that prior to starting the project, the business requirements are clearly defined and all the data and business rules are documented.

Question 6

What industries or business types do you specialize in?

Accepted Answer

The OnePac team brings extensive experience across various industries and business models, enabling them to design processes tailored to meet the unique needs of each client. Their industry expertise spans Financial Services, High-Tech, Sourcing, Manufacturing, Retail, Professional Services, and more, ensuring that clients benefit from solutions optimized for their specific sectors. In addition to industry experience, OnePac works with a wide range of business models, including startups, multinational corporations, non-profits, crypto businesses, and trading companies. This diverse expertise allows them to adapt and deliver customized solutions that align with the operational goals and challenges of any organization.

Question 7

How do you charge for consultancy services—hourly, project-based, or retainer?

Accepted Answer

For most projects, OnePac includes consultancy services as part of the NetSuite implementation at no additional charge. For new clients already using NetSuite, OnePac offers consultancy on an hourly or project basis, providing flexibility to address specific needs. Additionally, OnePac provides long-term support and care after the initial NetSuite implementation. This ongoing service often includes consultancy advice to help clients continuously enhance their NetSuite usage and maximize its benefits.

Question 8

Does NetSuite support quality control and compliance tracking?

Accepted Answer

Absolutely. NetSuite includes robust quality management tools to define inspection criteria, log pass/fail data, and integrate quality checks across the entire production lifecycle. It’s especially useful for regulated industries or manufacturers with strict compliance standards.

Question 9

How customizable is NetSuite for unique manufacturing processes?

Accepted Answer

Highly customizable. With SuiteCloud tools and One Pacific’s expert implementation, you can tailor workflows, forms, reports, approval chains, and user roles to match your exact manufacturing environment—without relying on disconnected third-party tools.

Question 10

Can NetSuite handle both production and inventory management in real time?

Accepted Answer

Yes. NetSuite gives manufacturers real-time visibility into production status, work orders, inventory levels, and warehouse activity. This means fewer stockouts, better capacity planning, and a smoother flow from raw materials to finished goods—all managed from a single cloud platform.

Question 11

How long does a typical NetSuite implementation take for a manufacturing business?

Accepted Answer

It depends on complexity. A light implementation may take 3–4 months, while more advanced setups involving multi-site operations, custom workflows, or OneWorld typically take 6–9 months. One Pacific helps manufacturers scope and phase implementations to reduce disruption and accelerate ROI.

Question 12

What types of manufacturers is NetSuite best suited for?

Accepted Answer

NetSuite is built to support a wide range of manufacturing operations—from discrete and contract manufacturers to high-mix, low-volume shops and global multi-factory enterprises. Whether you’re managing a single plant or coordinating across regions, NetSuite adapts to your production model, scale, and complexity.

Question 13

How long does a NetSuite implementation usually take?

Accepted Answer

The combination of OnePac’s extensive experience and NetSuite’s cloud-based architecture enables rapid implementation, allowing clients to start reaping benefits sooner. The OnePac team uses proven templates to help clients quickly define detailed business requirements, which are then translated into optimized business processes and system configurations. With their efficient methodology, OnePac has successfully implemented a core NetSuite financial system in as little as a few weeks. This streamlined approach ensures that clients experience minimal downtime and can quickly leverage NetSuite’s capabilities to enhance their operations and achieve business goals.

Question 14

What does NetSuite cost?

Accepted Answer

NetSuite’s Total Cost of Ownership (TCO) is highly reasonable, as clients only pay annually for the specific modules, functions, and number of users they need. This modular approach allows businesses to start with essentials like CRM, Sales, Financials, and Supply Chain, and add more functions as their needs grow, ensuring efficiency and cost-effectiveness. Being a cloud-based solution, NetSuite eliminates IT infrastructure costs and provides accessibility from anywhere, including mobile devices. The OnePac team further reduces TCO by identifying cost-saving opportunities, such as automating manual tasks to save time and resources. Additionally, as a NetSuite Solution Provider, OnePac works directly with NetSuite to secure the best possible licensing costs for clients, maximizing the value of their investment.

Question 15

Can you integrate my custom or proprietary software with NetSuite?

Accepted Answer

NetSuite is based on web-services so integration with most software is very straightforward and the OnePac team has experience integrating NetSuite with various types of software and technologies. Many clients often use a middleware such as Celigo to connect their multiple systems.  If there are lots of connections, a middleware system can help to standardize the processes and reduce cost and effort.

Question 16

How do you conduct a NetSuite system audit?

Accepted Answer

OnePac offers a program specifically designed for clients seeking to review their NetSuite solution. This comprehensive approach evaluates multiple aspects, including the client’s business model, the functions utilized in NetSuite, industry specifics, user experience and training, analytics, and business processes. By analyzing these areas, OnePac provides detailed recommendations for improvements and identifies specific opportunities to maximize benefits. Additionally, OnePac delivers a multi-year roadmap to guide clients in planning future enhancements. This ensures a clear strategy for continuous improvement, helping clients achieve long-term success with their NetSuite solution.

Question 17

Do you require a long-term contract?

Accepted Answer

OnePac does not require long-term contracts and often begins working with new clients on specific short-term projects or NetSuite business reviews. However, OnePac values building long-term relationships with clients, as these partnerships are believed to deliver the greatest benefits and sustained value.

Question 18

Do you offer training for integrated systems?

Accepted Answer

OnePac is dedicated to ensuring client success by providing comprehensive training for every solution implemented. Additionally, OnePac offers support services, managing integrations on behalf of clients to simplify operations and ensure seamless functionality.

Question 19

What if we’ve already tried and failed with NetSuite (or another ERP)?

Accepted Answer

You’re not alone—many of our clients come to us after a previous implementation fell short. We specialize in turning stalled or broken projects into systems that finally deliver. We start by identifying what went wrong (unclear scope, poor configuration, lack of adoption) and build a recovery plan that gets your business back on track—without redoing what doesn’t need to be redone.

Question 20

How do you ensure we don’t go over budget or get hit with hidden fees?

Accepted Answer

We scope thoroughly, plan deliberately, and price transparently. You’ll get a clear proposal with no vague line items, no bait-and-switch tactics, and no inflated change orders later. Our goal is to build long-term partnerships—not short-term invoices—so we keep everything above board and predictable from the start.

Question 21

Does NetSuite require a lot of IT skills to operate?

Accepted Answer

NetSuite requires no IT skills to operate, as it is a cloud-based solution with all IT infrastructure, including hosting, backups, and security, managed by NetSuite. This allows your IT team to focus on more strategic and valuable projects within your organization.

Question 22

How much does a typical integration cost?

Accepted Answer

It depends on the complexity of the systems involved and the level of customization required. Most integrations fall within a defined scope, and we provide clear, fixed-fee estimates after a short discovery call—no vague quotes or surprise add-ons.

Question 23

What type of NetSuite consulting services do you offer?

Accepted Answer

Clients achieve the greatest value from their NetSuite solution when it is paired with optimized business processes, which streamline operations and deliver significant benefits. These processes enhance efficiency, reduce costs, and improve overall business performance. OnePac includes business process consulting as part of its NetSuite projects, leveraging consultants with extensive experience in key areas such as CRM, Finance & Accounting, Supply Chain, and Manufacturing. With expertise spanning industries like Sourcing, Financial Services, Retail, Manufacturing, and High-Tech, OnePac ensures that clients receive tailored solutions aligned with their unique operational and industry-specific needs.

Question 24

How involved does my team need to be during the project?

Accepted Answer

We’ll do the heavy lifting, but your input is critical to success. You’ll need to provide access to key data, clarify business processes, and help validate that everything works the way you need it to. We guide you through a structured process that respects your time and ensures your team is confident in the system by the time it goes live.

Question 25

How do you keep my data safe during integration?

Accepted Answer

We follow strict security protocols and use industry-standard practices for authentication, encryption, and access control. Your data is never exposed unnecessarily, and we ensure compliance with local regulations and NetSuite’s own best practices.

Question 26

How will a NetSuite implementation benefit my business?

Accepted Answer

NetSuite delivers exceptional value by consolidating all business and industry functions into a single solution, streamlining operations across departments like finance, sales, inventory, and customer relationship management. This improves efficiency, enhances data visibility, and automates processes, leading to increased profitability and faster decision-making. With two free annual upgrades introducing new features, OnePac supports clients in identifying and adopting the most beneficial functions for their business.

Question 27

What happens if a NetSuite integration fails or encounters errors?

Accepted Answer

OnePac develops and implements integrations with clearly defined monitoring and error-handling rules, ensuring any errors are promptly identified and addressed. Middleware solutions recommended by OnePac come with built-in monitoring and error-handling capabilities for seamless and reliable integration management.

Question 28

Can you fix or support integrations done by someone else?

Accepted Answer

Yes. In fact, we specialize in rescuing failed or underperforming integrations. Whether your setup was poorly scoped, misconfigured, or simply abandoned, we’ll audit the system, identify what’s broken, and rebuild it so it works the way it should’ve from the start.

Question 29

Do you support local requirements and regional nuances?

Accepted Answer

Absolutely. Our team understands that ERP success isn’t just about the software—it’s about how well it fits local business practices. With offices in Hong Kong, Taiwan, Malaysia and the US, we bring on-the-ground experience to every project, helping you navigate regional tax rules, language needs, compliance, and operational expectations across Asia.

Question 30

What are key success factors when planning a NetSuite implementation?

Accepted Answer

The OnePac team leverages its extensive experience in NetSuite implementation to set clients up for success by thoroughly understanding their business model and defining clear, specific goals tailored to improve their operations. A well-defined project plan is created and shared with the team to ensure alignment and focus. Key team members or power users are identified to actively participate in the project, fostering collaboration and ownership. Regular weekly status meetings are conducted to monitor progress and ensure alignment with business objectives. To sustain the benefits of the NetSuite solution, OnePac ensures a smooth transition to ongoing support and provides a roadmap for continuous improvement, helping clients maximize the long-term value of their investment.

Question 31

Will the integration keep working if my software updates?

Accepted Answer

We design all integrations with future updates in mind. As part of our support process, OnePac works with clients to create a schedule of key activities and third-party software updates are part of this. NetSuite provides a “Sandbox” environment where changes can be tested before they are moved to the Production environment.  Changes to third-party software are carefully tested in the Sandbox first to reduce any risk and ensure the changes to not impact Production.

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What You Need to Know Before Choosing a NetSuite Partner

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