Automating F&B Order Processing with WhatsApp and NetSuite
This video features a presentation from the HKTDC Food Expo Pro held on August 18, 2023, exploring how integrating WhatsApp with backend ERP systems can revolutionize operations in the food and beverage industry.
Speakers Herman Yong from ONE Pacific, alongside Henry Yeung from HK Retail Tech Industry Association and William Yueng from Tofugear, demonstrate how this integration enables automated order processing, payment handling, and supply chain management while reducing manual work.
Learn how connecting customer-facing communication channels with your business systems creates a seamless flow of data from customer orders to kitchen operations, inventory management, and supplier payments—providing valuable business intelligence and improving efficiency for F&B businesses facing staffing challenges.
