NetSuite Partner Support

Our no-cost NetSuite Support Assessment includes:

• Review of your current NetSuite environment and configurations.
• Identification of performance, process, and compliance gaps.
• Recommendations for cost savings and efficiency improvements.
• A customized roadmap outlining quick wins and long-term improvements.

We want to hear from you what is going right with your usage of NetSuite and what your horror stories are so we can help you focus on getting the most out of your investment.

Yes, our OnePac technical team delivers SuiteScript development, REST/SOAP API integrations, middleware setup, and data migration. We can connect NetSuite with CRMs, e-commerce platforms, analytics tools, and industry-specific applications. We welcome the opportunity to assist you in streamlining your processes.

Our Service Level Agreements (SLAs) ensure priority responses:

• Critical issues: Immediate triage with rapid escalation to senior consultants.
• High/medium: Same-business-day initial response.
  With teams working in staggered shifts across time zones, you get near-instant coverage.

We handle a full spectrum of NetSuite-related issues:

• Technical: SuiteScript, saved searches, workflows, integrations, performance tuning.
• Functional: Finance, supply chain, CRM, e-commerce, reporting.
• Localization: Regional compliance, tax configurations, multi-currency setup.
• Compliance: SOX, industry-specific regulations, and audit readiness.

We also focus on “Project Rescue”, assisting you get back on track and focused on why you chose NetSuite and assisting you in seeing results versus failures at every turn.

Absolutely! We provide proactive planning and testing before, during, and after upgrades to ensure stability. For new modules, we manage fit-gap analysis, configuration, training, and change management, so you can adopt features faster and with less disruption.

Absolutely! With our operational presence in the United States, Hong Kong, and the Philippines, we seamlessly coordinate across time zones, languages, and cultural nuances. Our U.S. leadership maintains close client relationships while our Asia-based teams ensure round-the-clock responsiveness, eliminating delays caused by geography.

Yes, we do! Our consultants are multilingual (English, Cantonese, Mandarin, Tagalog, and others) and trained to understand industry-specific workflows.  From manufacturing to logistics to services. We align with your internal terminology, KPIs, and reporting needs.

Not at all, we offer flexible engagement models.  From ad-hoc “bucketed hours” to ongoing dedicated resources. You can scale up or down as needed without being locked into multi-year commitments.

At OnePac, we take a more customized approach to Support Services rather than “one-size-fits-all,” allowing us to align support with your specific business goals.  We take the extra step to ensure we are engaged in your “endgame” of your business solution and not just “closing tickets”.

We have direct presence and client experience in:

• Greater Asia-Pacific Region, including China, Hong Kong, Taiwan, and Mylasia. 
• Support Service Team in Metro Manila area of the Philippines
• Support reach across Southeast Asia, Japan, and India via remote teams.
  Our consultants are familiar with local tax laws, reporting requirements, and cultural practices.