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NetSuite Rescue

Background

Your NetSuite Investment Deserves Better Results

Stuck with a broken or underperforming NetSuite implementation? OnePac's rescue team diagnoses the root cause, fixes what's failing, and gets your system delivering the ROI you were promised.

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Don't Start Over. Fix What's Broken.

Too many businesses find themselves stuck after a failed or underperforming NetSuite implementation. Spreadsheet workarounds multiply, reports can't be trusted, and your team resists using the system they were promised would transform operations.

OnePac's NetSuite Rescue service is designed for companies in exactly this position. Rather than scrapping everything and starting over — which can cost twice as much and take twice as long — we diagnose what went wrong, preserve what works, and rebuild what doesn't.

As a 5-Star NetSuite Solution Provider with deep expertise across Asia-Pacific, we understand the multi-subsidiary, multi-currency, and cross-border complexity that often causes implementations to fail in this region. Our rescue engagements start with a fixed-fee diagnostic — no guesswork, no surprises.

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40-60% LESS COST THAN RE-IMPLEMENTATION

Why Asia-Pacific Businesses Choose OnePac

We've rescued NetSuite implementations across manufacturing, distribution, retail, and professional services — all with the multi-entity, multi-currency complexity that Asia-Pacific demands.

Every rescue starts with a structured diagnostic: we audit your configuration, customizations, workflows, and integrations against NetSuite best practices. You get a prioritised roadmap with clear costs before any work begins.

Talk to an Expert
NetSuite Award

From startup to a global company, Ampd has relied on OnePac as a valued growth partner.

Brandon Ng

Founder & CEO

Ampd

HOW WE CAN HELP

Rescue Services Built on Results, Not Promises

Each engagement starts with a diagnostic - so you understand exactly what needs fixing, why, and what it will cost.

Implementation Health Check
A structured audit of your NetSuite configuration, customizations, workflows, and integrations — delivered as a prioritised roadmap with clear next steps.
Process & Workflow Repair
We fix broken approvals, misrouted transactions, and manual workarounds by rebuilding workflows against your actual business processes - not your previous partner's assumptions.
Data Clean-Up & Migration
Bad data in means bad data out. We audit, clean, and restructure your data so you can trust your reports, dashboards, and financial close.
Customization Rationalization
We evaluate every script and customization against native NetSuite capabilities. Unnecessary code is removed, reducing maintenance costs and upgrade risk.
User Training & Adoption
A system nobody uses isn't a success. We deliver role-based training that builds confidence and drives adoption across your teams.
Multi-Subsidiary & Localization
We specialize in the Asia-Pacific complexity that trips up other partners - multi-currency, inter-company transactions, tax compliance, and regional reporting.
Get a Free Assessment

Not sure if your implementation needs rescuing? Book a free 30-minute assessment and we'll tell you honestly — even if the answer is that you don't need us.

NetSuite Rescue

FAQ's

In most cases, yes. We audit every customization against NetSuite best practices and your actual business requirements. Customizations that serve a real purpose are optimised and documented. Those that duplicate native functionality or create technical debt are retired and replaced with standard features — saving you money on future upgrades.

Common signs include chronic workarounds in spreadsheets, reports you don't trust, processes that should be automated but aren't, frequent errors during close, and low user adoption. If your team avoids NetSuite or your system feels like it's working against you rather than for you, it's time for a rescue assessment.

No. We perform all rescue work in a sandbox environment first and migrate changes during planned windows. Your live system continues running throughout. Data integrity is a core principle — we audit and clean data rather than replace it, so your historical records remain intact.

Three things: First, we're a 5-Star NetSuite partner with deep expertise across Asia-Pacific, so we understand the multi-subsidiary, multi-currency complexity that often causes implementations to struggle. Second, our diagnostic-first approach means we never prescribe solutions before fully understanding the problem. Third, we measure success by adoption and ROI, not just go-live — because a system nobody uses isn't a success.

We handle transitions professionally. Our diagnostic is an objective, vendor-neutral assessment of your system's health. Whether you choose to transition fully to OnePac or keep your existing partner for certain areas, our recommendations focus on what's best for your business, not politics.

Most rescues complete in 8–16 weeks depending on complexity. The diagnostic phase takes 2–3 weeks, after which we deliver a prioritised roadmap. Many clients see quick wins within the first month as we tackle high-impact fixes first while planning deeper structural changes.

A rescue typically costs 40–60% less than a full re-implementation because we preserve what works and fix what doesn't. Every engagement starts with a fixed-fee diagnostic so you know the full scope and investment before committing. There are no surprises.

FAQ ArchiveOur Implementation Approach
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Let's Fix Your NetSuite

Tell us what went wrong and where you want to be. Our rescue team will respond within one business day with a plan to get you there.