Question 1

What’s included in a free support assessment?

Accepted Answer

Our no-cost NetSuite Support Assessment includes: Review of your current NetSuite environment and configurations. Identification of performance, process, and compliance gaps. Recommendations for cost savings and efficiency improvements. A customized roadmap outlining quick wins and long-term improvements. We want to hear from you what is going right with your usage of NetSuite and what your horror stories are so we can help you focus on getting the most out of your investment.

Question 2

Can you support custom development or integrations too?

Accepted Answer

Yes, our OnePac technical team delivers SuiteScript development, REST/SOAP API integrations, middleware setup, and data migration. We can connect NetSuite with CRMs, e-commerce platforms, analytics tools, and industry-specific applications. We welcome the opportunity to assist you in streamlining your processes.

Question 3

How fast can you respond to issues or tickets?

Accepted Answer

Our Service Level Agreements (SLAs) ensure priority responses: Critical issues: Immediate triage with rapid escalation to senior consultants. High/medium: Same-business-day initial response.
With teams working in staggered shifts across time zones, you get near-instant coverage.

Question 4

What kind of issues can your team help with?

Accepted Answer

We handle a full spectrum of NetSuite-related issues: Technical: SuiteScript, saved searches, workflows, integrations, performance tuning. Functional: Finance, supply chain, CRM, e-commerce, reporting. Localization: Regional compliance, tax configurations, multi-currency setup. Compliance: SOX, industry-specific regulations, and audit readiness. We also focus on “Project Rescue”, assisting you get back on track and focused on why you chose NetSuite and assisting you in seeing results versus failures at every turn.

Question 5

Can you help us prepare for NetSuite upgrades and new module rollouts?

Accepted Answer

Absolutely! We provide proactive planning and testing before, during, and after upgrades to ensure stability. For new modules, we manage fit-gap analysis, configuration, training, and change management, so you can adopt features faster and with less disruption.

Question 6

Can you work directly with both our U.S. headquarters and Asia-based teams?

Accepted Answer

Absolutely! With our operational presence in the United States, Hong Kong, and the Philippines, we seamlessly coordinate across time zones, languages, and cultural nuances. Our U.S. leadership maintains close client relationships while our Asia-based teams ensure round-the-clock responsiveness, eliminating delays caused by geography.

Question 7

Do your consultants speak our language and understand our business processes?

Accepted Answer

Yes, we do! Our consultants are multilingual (English, Cantonese, Mandarin, Tagalog, and others) and trained to understand industry-specific workflows.  From manufacturing to logistics to services. We align with your internal terminology, KPIs, and reporting needs.

Question 8

Do we need to commit to a long-term contract?

Accepted Answer

Not at all, we offer flexible engagement models.  From ad-hoc “bucketed hours” to ongoing dedicated resources. You can scale up or down as needed without being locked into multi-year commitments.

Question 9

How is OnePac different from standard NetSuite support or your local NetSuite partner?

Accepted Answer

At OnePac, we take a more customized approach to Support Services rather than “one-size-fits-all,” allowing us to align support with your specific business goals.  We take the extra step to ensure we are engaged in your “endgame” of your business solution and not just “closing tickets”.

Question 10

What regions or countries do you cover in Asia?

Accepted Answer

We have direct presence and client experience in: Greater Asia-Pacific Region, including China, Hong Kong, Taiwan, and Mylasia.  Support Service Team in Metro Manila area of the Philippines Support reach across Southeast Asia, Japan, and India via remote teams.
Our consultants are familiar with local tax laws, reporting requirements, and cultural practices.

Question 11

Can NetSuite help us stay compliant with-FDA, EMA or other regulatory bodies?

Accepted Answer

Yes. NetSuite supports audit trails, electronic signatures, and document control, helping to meet compliance requirements under FDA (21 CFR Part 11), EMA, and other global regulatory frameworks.

Question 12

Can NetSuite handle complex project billing for energy infrastructure or grid-tied installations?

Accepted Answer

Yes. NetSuite supports milestone-based, usage-based, or time-and-materials billing models—ideal for EPC, infrastructure, or hybrid energy projects.

Question 13

How does NetSuite support inventory and asset tracking for field equipment or solar components?

Accepted Answer

You can manage serialized equipment, track assets by location or project site, and link inventory usage directly to jobs—ideal for solar, wind, and battery storage operations.

Question 14

We have strict ESG and compliance tracking needs—can NetSuite help?

Accepted Answer

Absolutely. NetSuite can be configured to track sustainability metrics, carbon accounting inputs, and compliance workflows tailored to your reporting frameworks.

Question 15

How does NetSuite support batch and lot traceability for medical devices or pharma products?

Accepted Answer

NetSuite enables full traceability from raw materials through production to final shipment—making recalls faster and quality assurance more reliable.

Question 16

Can NetSuite handle both online and in-store transactions?

Accepted Answer

Yes. Whether you’re running a pure eCommerce operation or blending online and offline sales, NetSuite supports POS integration, omni-channel fulfillment, and unified customer profiles.

Question 17

How does NetSuite support investor reporting and board updates?

Accepted Answer

NetSuite centralizes your financials and key SaaS metrics—ARR, MRR, churn, burn, runway—so you can generate reliable, investor-grade reports in minutes, not days.

Question 18

Is NetSuite overkill for a SaaS company with fewer than 20 employees?

Accepted Answer

Not at all. Many of our clients start with NetSuite’s Starter Edition, which offers a lean, modular setup perfect for early-stage teams preparing to scale.

Question 19

What visibility does NetSuite provide into project profitability and resource utilization?

Accepted Answer

NetSuite gives real-time dashboards and reporting on key metrics like project margins, resource utilization rates, budget vs. actuals, and billing forecasts. Managers can instantly see which projects are on track, which ones need attention, and how efficiently their teams are staffed—all from one centralized platform.

Question 20

How does NetSuite support global professional services teams?

Accepted Answer

NetSuite OneWorld enables multi-subsidiary organizations to manage global operations from a single system. It supports multiple currencies, languages, tax rules, and local compliance requirements—perfect for professional services firms with international clients or distributed teams. You get consolidated reporting while still allowing local autonomy.

Question 21

How can NetSuite help streamline time tracking and billing for professional services?

Accepted Answer

NetSuite’s integrated time tracking and billing tools let your team log hours directly against projects, tasks, or clients in real time. This ensures accurate invoicing, reduces manual data entry, and speeds up the billing cycle. With automated workflows, recurring billing, and approval rules, your team spends less time chasing timesheets and more time delivering value.

Question 22

Can NetSuite handle clinical trial billing or milestone-based revenue?

Accepted Answer

Yes. NetSuite can track project milestones, automate billing schedules, and manage grant or sponsor-based funding models to support CROs and trial management teams.

Question 23

We’re pre-revenue—can we still afford NetSuite?

Accepted Answer

Absolutely. Many early-stage life sciences companies adopt NetSuite with a phased implementation. We work with firms pre-IPO and post-funding to balance functionality with budget.

Question 24

We sell B2B and B2C—can NetSuite handle both models in one system?

Accepted Answer

Yes. NetSuite supports customer segmentation, pricing tiers, and omnichannel fulfillment so you can manage wholesale and direct-to-consumer operations seamlessly.

Question 25

Can NetSuite connect with our Shopify, Amazon, or other sales channels?

Accepted Answer

Yes. NetSuite offers pre-built integrations with Shopify, Amazon, and other major platforms—plus API access for custom connectors—so your inventory, orders, and customers stay synced in real time.

Question 26

We run seasonal campaigns. Can NetSuite help with demand forecasting?

Accepted Answer

Yes. NetSuite includes demand planning tools that factor in seasonality, historical sales, and promotions—so you can forecast accurately and avoid overstock or missed sales.

Question 27

What kind of reporting will we get around sales and customer behavior?

Accepted Answer

You’ll get real-time dashboards with sales by channel, product, region, and customer segment—plus tools for tracking returns, promotions, and lifetime value.

Question 28

Will NetSuite integrate with our existing eCommerce, shipping, or EDI systems?

Accepted Answer

Absolutely. NetSuite offers native connectors and supports integrations with Shopify, Magento, ShipStation, SPS Commerce, and more—with full support from ONE Pacific.

Question 29

What kind of reporting can we expect out of the box?

Accepted Answer

NetSuite comes preloaded with investor-grade financials, GAAP/IFRS templates, and customizable dashboards for CFOs, controllers, and board reporting—no exports needed.

Question 30

How does NetSuite help reduce stockouts and overstock situations?

Accepted Answer

With demand planning, automated replenishment, and forecasting tools, NetSuite helps you optimize inventory levels and avoid costly inventory imbalances.

Question 31

Can NetSuite handle multi-warehouse inventory and real-time stock visibility across regions?

Accepted Answer

Yes. NetSuite provides centralized control and real-time visibility across all warehouses, including transfer orders, bin tracking, and reorder points by location.

Question 32

Can NetSuite manage complex project-based revenue recognition?

Accepted Answer

Yes. NetSuite supports advanced revenue recognition rules that align with ASC 606 standards. Whether you bill based on time and materials, fixed fees, or milestones, NetSuite can automate revenue allocation across periods and ensure compliance. This gives your finance team full transparency and reduces risk during audits.

Question 33

We’re not a huge finance company—are we too small for NetSuite?

Accepted Answer

Not at all. Many of our clients started with lean finance teams and scaled over time. NetSuite grows with you, and we tailor the implementation to your current size and goals.

Question 34

Will NetSuite really reduce our month-end close time?

Accepted Answer

Yes—most clients see significant reductions thanks to real-time data, automated approvals, and built-in reconciliation tools. We’ve helped teams go from 15+ day closes to under 5.

Question 35

What if our team is already using tools like Stripe, HubSpot, or Jira?

Accepted Answer

NetSuite integrates with most SaaS tools. We can connect your existing stack or help you streamline systems to reduce manual work and data silos.

Question 36

Can NetSuite handle multi-subsidiary, multi-currency SaaS operations?

Accepted Answer

Yes. NetSuite OneWorld is designed for software businesses with global teams, multiple entities, and international revenue streams—all with real-time consolidation.

Question 37

What is the typical timeline for a third-party NetSuite integration project?

Accepted Answer

The timeline of a third-party integration will vary based on the complexity and the requirements of the third part since that third-part will generally be involved in the implantation process.  For example if you are integrating with a bank for payments and reconciliation, the bank will be involved in the testing. To reduce the time required, OnePac recommends that prior to starting the project, the business requirements are clearly defined and all the data and business rules are documented.

Question 38

What industries or business types do you specialize in?

Accepted Answer

The OnePac team brings extensive experience across various industries and business models, enabling them to design processes tailored to meet the unique needs of each client. Their industry expertise spans Financial Services, High-Tech, Sourcing, Manufacturing, Retail, Professional Services, and more, ensuring that clients benefit from solutions optimized for their specific sectors. In addition to industry experience, OnePac works with a wide range of business models, including startups, multinational corporations, non-profits, crypto businesses, and trading companies. This diverse expertise allows them to adapt and deliver customized solutions that align with the operational goals and challenges of any organization.

Question 39

How do you charge for consultancy services—hourly, project-based, or retainer?

Accepted Answer

For most projects, OnePac includes consultancy services as part of the NetSuite implementation at no additional charge. For new clients already using NetSuite, OnePac offers consultancy on an hourly or project basis, providing flexibility to address specific needs. Additionally, OnePac provides long-term support and care after the initial NetSuite implementation. This ongoing service often includes consultancy advice to help clients continuously enhance their NetSuite usage and maximize its benefits.

Question 40

Does NetSuite support quality control and compliance tracking?

Accepted Answer

Absolutely. NetSuite includes robust quality management tools to define inspection criteria, log pass/fail data, and integrate quality checks across the entire production lifecycle. It’s especially useful for regulated industries or manufacturers with strict compliance standards.

Question 41

How customizable is NetSuite for unique manufacturing processes?

Accepted Answer

Highly customizable. With SuiteCloud tools and One Pacific’s expert implementation, you can tailor workflows, forms, reports, approval chains, and user roles to match your exact manufacturing environment—without relying on disconnected third-party tools.

Question 42

Can NetSuite handle both production and inventory management in real time?

Accepted Answer

Yes. NetSuite gives manufacturers real-time visibility into production status, work orders, inventory levels, and warehouse activity. This means fewer stockouts, better capacity planning, and a smoother flow from raw materials to finished goods—all managed from a single cloud platform.

Question 43

How long does a typical NetSuite implementation take for a manufacturing business?

Accepted Answer

It depends on complexity. A light implementation may take 3–4 months, while more advanced setups involving multi-site operations, custom workflows, or OneWorld typically take 6–9 months. One Pacific helps manufacturers scope and phase implementations to reduce disruption and accelerate ROI.

Question 44

What types of manufacturers is NetSuite best suited for?

Accepted Answer

NetSuite is built to support a wide range of manufacturing operations—from discrete and contract manufacturers to high-mix, low-volume shops and global multi-factory enterprises. Whether you’re managing a single plant or coordinating across regions, NetSuite adapts to your production model, scale, and complexity.

Question 45

How long does a NetSuite implementation usually take?

Accepted Answer

The combination of OnePac’s extensive experience and NetSuite’s cloud-based architecture enables rapid implementation, allowing clients to start reaping benefits sooner. The OnePac team uses proven templates to help clients quickly define detailed business requirements, which are then translated into optimized business processes and system configurations. With their efficient methodology, OnePac has successfully implemented a core NetSuite financial system in as little as a few weeks. This streamlined approach ensures that clients experience minimal downtime and can quickly leverage NetSuite’s capabilities to enhance their operations and achieve business goals.

Question 46

What does NetSuite cost?

Accepted Answer

NetSuite’s Total Cost of Ownership (TCO) is highly reasonable, as clients only pay annually for the specific modules, functions, and number of users they need. This modular approach allows businesses to start with essentials like CRM, Sales, Financials, and Supply Chain, and add more functions as their needs grow, ensuring efficiency and cost-effectiveness. Being a cloud-based solution, NetSuite eliminates IT infrastructure costs and provides accessibility from anywhere, including mobile devices. The OnePac team further reduces TCO by identifying cost-saving opportunities, such as automating manual tasks to save time and resources. Additionally, as a NetSuite Solution Provider, OnePac works directly with NetSuite to secure the best possible licensing costs for clients, maximizing the value of their investment.

Question 47

Can you integrate my custom or proprietary software with NetSuite?

Accepted Answer

NetSuite is based on web-services so integration with most software is very straightforward and the OnePac team has experience integrating NetSuite with various types of software and technologies. Many clients often use a middleware such as Celigo to connect their multiple systems.  If there are lots of connections, a middleware system can help to standardize the processes and reduce cost and effort.

Question 48

How do you conduct a NetSuite system audit?

Accepted Answer

OnePac offers a program specifically designed for clients seeking to review their NetSuite solution. This comprehensive approach evaluates multiple aspects, including the client’s business model, the functions utilized in NetSuite, industry specifics, user experience and training, analytics, and business processes. By analyzing these areas, OnePac provides detailed recommendations for improvements and identifies specific opportunities to maximize benefits. Additionally, OnePac delivers a multi-year roadmap to guide clients in planning future enhancements. This ensures a clear strategy for continuous improvement, helping clients achieve long-term success with their NetSuite solution.

Question 49

Do you require a long-term contract?

Accepted Answer

OnePac does not require long-term contracts and often begins working with new clients on specific short-term projects or NetSuite business reviews. However, OnePac values building long-term relationships with clients, as these partnerships are believed to deliver the greatest benefits and sustained value.

Question 50

Do you offer training for integrated systems?

Accepted Answer

OnePac is dedicated to ensuring client success by providing comprehensive training for every solution implemented. Additionally, OnePac offers support services, managing integrations on behalf of clients to simplify operations and ensure seamless functionality.

Question 51

What if we’ve already tried and failed with NetSuite (or another ERP)?

Accepted Answer

You’re not alone—many of our clients come to us after a previous implementation fell short. We specialize in turning stalled or broken projects into systems that finally deliver. We start by identifying what went wrong (unclear scope, poor configuration, lack of adoption) and build a recovery plan that gets your business back on track—without redoing what doesn’t need to be redone.

Question 52

How do you ensure we don’t go over budget or get hit with hidden fees?

Accepted Answer

We scope thoroughly, plan deliberately, and price transparently. You’ll get a clear proposal with no vague line items, no bait-and-switch tactics, and no inflated change orders later. Our goal is to build long-term partnerships—not short-term invoices—so we keep everything above board and predictable from the start.

Question 53

Does NetSuite require a lot of IT skills to operate?

Accepted Answer

NetSuite requires no IT skills to operate, as it is a cloud-based solution with all IT infrastructure, including hosting, backups, and security, managed by NetSuite. This allows your IT team to focus on more strategic and valuable projects within your organization.

Question 54

How much does a typical integration cost?

Accepted Answer

It depends on the complexity of the systems involved and the level of customization required. Most integrations fall within a defined scope, and we provide clear, fixed-fee estimates after a short discovery call—no vague quotes or surprise add-ons.

Question 55

What type of NetSuite consulting services do you offer?

Accepted Answer

Clients achieve the greatest value from their NetSuite solution when it is paired with optimized business processes, which streamline operations and deliver significant benefits. These processes enhance efficiency, reduce costs, and improve overall business performance. OnePac includes business process consulting as part of its NetSuite projects, leveraging consultants with extensive experience in key areas such as CRM, Finance & Accounting, Supply Chain, and Manufacturing. With expertise spanning industries like Sourcing, Financial Services, Retail, Manufacturing, and High-Tech, OnePac ensures that clients receive tailored solutions aligned with their unique operational and industry-specific needs.

Question 56

How involved does my team need to be during the project?

Accepted Answer

We’ll do the heavy lifting, but your input is critical to success. You’ll need to provide access to key data, clarify business processes, and help validate that everything works the way you need it to. We guide you through a structured process that respects your time and ensures your team is confident in the system by the time it goes live.

Question 57

How do you keep my data safe during integration?

Accepted Answer

We follow strict security protocols and use industry-standard practices for authentication, encryption, and access control. Your data is never exposed unnecessarily, and we ensure compliance with local regulations and NetSuite’s own best practices.

Question 58

How will a NetSuite implementation benefit my business?

Accepted Answer

NetSuite delivers exceptional value by consolidating all business and industry functions into a single solution, streamlining operations across departments like finance, sales, inventory, and customer relationship management. This improves efficiency, enhances data visibility, and automates processes, leading to increased profitability and faster decision-making. With two free annual upgrades introducing new features, OnePac supports clients in identifying and adopting the most beneficial functions for their business.

Question 59

What happens if a NetSuite integration fails or encounters errors?

Accepted Answer

OnePac develops and implements integrations with clearly defined monitoring and error-handling rules, ensuring any errors are promptly identified and addressed. Middleware solutions recommended by OnePac come with built-in monitoring and error-handling capabilities for seamless and reliable integration management.

Question 60

Can you fix or support integrations done by someone else?

Accepted Answer

Yes. In fact, we specialize in rescuing failed or underperforming integrations. Whether your setup was poorly scoped, misconfigured, or simply abandoned, we’ll audit the system, identify what’s broken, and rebuild it so it works the way it should’ve from the start.

Question 61

Do you support local requirements and regional nuances?

Accepted Answer

Absolutely. Our team understands that ERP success isn’t just about the software—it’s about how well it fits local business practices. With offices in Hong Kong, Taiwan, Malaysia and the US, we bring on-the-ground experience to every project, helping you navigate regional tax rules, language needs, compliance, and operational expectations across Asia.

Question 62

What are key success factors when planning a NetSuite implementation?

Accepted Answer

The OnePac team leverages its extensive experience in NetSuite implementation to set clients up for success by thoroughly understanding their business model and defining clear, specific goals tailored to improve their operations. A well-defined project plan is created and shared with the team to ensure alignment and focus. Key team members or power users are identified to actively participate in the project, fostering collaboration and ownership. Regular weekly status meetings are conducted to monitor progress and ensure alignment with business objectives. To sustain the benefits of the NetSuite solution, OnePac ensures a smooth transition to ongoing support and provides a roadmap for continuous improvement, helping clients maximize the long-term value of their investment.

Question 63

Will the integration keep working if my software updates?

Accepted Answer

We design all integrations with future updates in mind. As part of our support process, OnePac works with clients to create a schedule of key activities and third-party software updates are part of this. NetSuite provides a “Sandbox” environment where changes can be tested before they are moved to the Production environment.  Changes to third-party software are carefully tested in the Sandbox first to reduce any risk and ensure the changes to not impact Production.

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