How a Hong Kong NetSuite Implementation Transformed Marque Makers

In the competitive world of international sports equipment manufacturing, having the right business systems can make the difference between struggling with growth and seamlessly expanding operations. We recently sat down with Greg Patty, Chairman of Marque Makers, to discuss how their Hong Kong NetSuite implementation has positioned them for exponential growth.

The Challenge: Managing Global Complexity from Hong Kong

Marque Makers isn't your typical small business. Despite having only 15 employees, they hold exclusive worldwide rights to manufacture adidas-branded badminton and field hockey equipment. With manufacturing spread across 7 factories and distribution to 30 countries, their operational complexity rivals that of much larger corporations.

"From the outside, you might look at a badminton racket and think it's simple," explains Patty. "But each racket comes from seven factories throughout the world, with components from 30 different suppliers, plus different packaging for different countries. It's exponentially complex."

As the company approached $10 million in revenue, their previous system of QuickBooks plus Excel spreadsheets became increasingly unmanageable. For a Hong Kong-based company with global ambitions, they needed a solution that could scale with them.

(Watch the full video here)

The Solution: A Strategic Hong Kong NetSuite Implementation

After evaluating various systems, Marque Makers partnered with One Pacific, a Hong Kong-based NetSuite solution provider. The decision to implement NetSuite wasn't just about replacing accounting software – it was about creating a foundation for growth.

"We needed one fundamental system – a single source of truth – that could be accessed from anywhere in the world by our employees in four countries and our factories in seven."

What set their implementation apart was the collaborative approach. Rather than simply installing software, the One Pacific team focused on understanding Marque Makers' business model and future aspirations.

"Your team knows the system, we know our business. It was a very collaborative process of sharing where we're going, what might happen, where we think we're headed. You coached us and guided us to set things up today so there's room to account for the future."

The Results: Transformation Beyond Technology

The impact of their Hong Kong NetSuite implementation went far beyond basic accounting:

Strategic Scaling

"The system is set for us to go from $10 million to $80 million in revenue with just another 15 employees. You don't need a linear increase in headcount to support growth."

From Interface to Integration

Perhaps the most significant change was moving from "interfaced" systems requiring constant reconciliation to truly integrated information.

"Before, everything was interfaces – Excel spreadsheets, customer statements, conference calls for reconciliations. Now we're integrated. There's no reconciliation needed because we're all using the same numbers. That changes interactions from data into information."

Cash Flow Innovation

The team even developed a custom cash flow forecasting solution using NetSuite's opportunities functionality – addressing a critical need for businesses of all sizes.

"Cash is king, especially in today's environment. Having a system-level way to get a month-by-month cash flow forecast is incredibly valuable."

Looking Ahead: The Foundation for Future Growth

Today, Marque Makers is expanding into new sports technologies with exclusive worldwide licenses. Each new product line brings additional complexity – different royalty structures, new parts, and additional countries – but their NetSuite foundation is ready to handle it.

"We're getting exclusive worldwide licenses for different sports with new technologies. Each will have different protocols, 20-30 SKUs, 15 parts each coming from six different countries. But we're prepared."

The One Pacific Difference

When asked to describe the One Pacific team in three words, Patty chose:

1. Resourceful – representing depth of knowledge
2. Collaborative – willing to understand problems and ask clarifying questions
3. Pleasant – making what could be a stressful implementation process smooth and manageable

Conclusion: A Partnership for Growth

The Marque Makers story demonstrates that with the right NetSuite implementation partner, even a relatively small company can build systems that support global operations and ambitious growth. By focusing on business processes first and technology second, they've created a foundation that will serve them well as they expand from $10 million to $80 million and beyond.

For companies in Hong Kong and across Asia facing similar challenges of managing complex international operations, finding the right NetSuite implementation partner can be the key to unlocking sustainable growth.